Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of:

    Vape Up USA, LLC
    1079 3rd Avenue Suite A
    Chula Vista, California 91911

    Copyright © 2013-2017 Vape Up USA, LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2013-2017 Vape Up USA, LLC. All rights reserved.



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Vape Up USA, LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Vape Up USA, LLC or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Vape Up USA, LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Vape Up USA, LLC believes that customer conduct violates applicable law or is harmful to the interests of Vape Up USA, LLC and its subsidiaries.



  • Privacy Policy
  • Vape Up USA, LLC use of personal information that you may submit to Vape Up USA, LLC through this Web site is governed by the Vape Up USA, LLC Privacy Policy.



  • Shipping & Delivery
  • At this time, Vape Up USA, LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Vape Up USA, LLC ships all USA States, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Delivery

    ​Orders are shipped via USPS.  Standard delivery time for orders is 2-5 business days.  Tracking information will be provided at time of shipment.



  • Sales Tax
  • Vape Up USA, LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



  • Warranties
  • No warranty except for DOA (Dead on arrival)  DOA products must be returned with 2 weeks.  Exchange parts will not be sent until the original part is returned and evaluated.  Shipping is at the customers expense for returns.



  • Return Policy
  • No returns, exchanges or refunds on all eliquids.

    If you purchase an incorrect item and need an exchange, you will be responsible for all shopping costs.  A standard 20% restocking fee and items being returned will be in the exact condition it left our company. 

    Cancelled orders or addressing errors: Cancelled orders must be called before 11 a.m. EST. For any refused package or any returns to Vapeupusa.com due to incorrect addressing, action, inaction or absence of the recipient, we will refund back to your credit card the full amount of your purchase, less any shipping charge

    No refunds on Pre-orders.  You may experience delays on Pre-order items.  ETA means Estimated Time of Arrival.  If you need your order at a specific time to arrive.  Do not pay for a Pre-order because the estimated time of arrival is not set in stone.  At times we get the items sooner and sometimes there are delays.  Please keep this in mind before ordering items on Pre-orders.